The product you create is the output of the purpose that you hold. Let me explain my view here. Whatever your craft may be, there’s a reason why you’re building what you’re building. To solve a problem, to optimise your skill, to serve a cause, to do better. There’s a … Read More
Podcast perseverance: From running an experiment to building an asset
You could say it’s “mission accomplished”. To launch our first podcast in February. By the end of the year to have recorded 68 shows. Over 10,000 unique downloads of myself and co-host Mark Masters talking marketing with minimal fuss (i.e. expense). It’s been a great learning journey. Like all investments you … Read More
Brands are for breakfast cereals, we’re accountants
Brands are for breakfast cereals. We’re accountants. The sole practitioner. The ranks of desks at the large accounting practice in your city. You’re not just accountants. The way your website visitor, your prospect, your customer perceives your practice? That’s your brand. Tell me you’re ‘one of the leading accounting firms … Read More
What’s your gourmet burger?
Success breeds competition. Competition breeds change. How do you combat the inevitable shift in consumer behaviour that will (one day) impact upon your marketplace? McDonalds are experiencing the market squeeze. A new burger is in town. The gourmet burger providers (Five Guys, Shake Shack etc) are persuading consumers to rethink their … Read More
Where do you find inspiration?
Each week on the Marketing Homebrew podcast we pick a single word topic as a conversation point. Mark Masters and I then offer our views on the importance of that topic for the modern marketer. This week we chose ‘inspiration‘. Where we each find inspiration to do what we do. Usually I … Read More
Brand Less Ordinary: Shinola.com – The story & the process
There’s a reason I wear a Shinola watch on my wrist. Our worst didn’t come when we were at our best. It happened when we thought good was good enough. I’m not one for throwing around inspirational quotes. The above, however, really played with mind. It’s taken from the Shinola “Our … Read More
Brand Less Ordinary : HomeofMillican.com – Story entwined
I can have days where all I see are companies telling their audience ‘start growing your business today!’ or retailers shouting ‘buy now!’. I’m set the challenge to rethink their proposition. To put some soul into what they present and what they help people achieve. Then you’re gently reminded. … Read More
Your marketplace: Who do you serve? People with emotion, or businesses with walls?
I’ve played guitar for 30 years. In a crowded room guitarists have a honing ability to discover fellow guitarists. Maybe it’s the long thumb nail. Perhaps the silver pick we hang around our necks or the fading Van Halen tattoo… the conversation inevitably begins with ‘So, what style of guitar do you play?’ , ‘huh?’, … Read More
You don’t break a habit without a reason
Successful market makers blend innovation and reason. There has to be a reason behind why consumers change the way they act. Habits are difficult to break when there’s no reason to break them. So when we put forward an idea. When we look to change how people consume, we associate … Read More
You’ll never shake hands with a business
Think about it for a second. All the content you create. Is it written by a person or a business? I don’t want to go down the whole ‘humanise your business’ route. You’ve read enough about that. I just want you to consider how connections are made. How conversations are … Read More
Trust isn’t always gained over coffee
WHAT DO YOU WANT YOUR WEBSITE TO DO? You’re sat at the meeting room table. Across from you a potential new customer sips her coffee and intently listens. She smiles and nods as you address her concerns head on. You’re earning her trust and you’re quietly confident you will also … Read More
Turn your ecommerce customer reviews into case stories
I’m a potential customer of your business. I visit your store, look around, get a feel for what you can help me achieve. I head to your reviews section. What does that tell you about my interest levels? I’m not just looking at what it is you do, I’m seeking … Read More